WorldCat Identities

Schulze, Horst

Overview
Works: 5 works in 12 publications in 2 languages and 459 library holdings
Genres: Criticism, interpretation, etc 
Roles: Author
Classifications: HF5415.5, 658.812
Publication Timeline
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Most widely held works by Horst Schulze
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization by Leonardo Inghilleri( Book )

1 edition published in 2010 in English and held by 377 WorldCat member libraries worldwide

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become walking billboards who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomons company Oasis and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, Leonardo and Micahs philosophies, rules and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization. -- Publisher description from http://www.amanet.org (Oct. 12, 2011)
Egmont music to Goethe's tragedy, op. 84 by Ludwig van Beethoven( Recording )

1 edition published in 2007 and held by 34 WorldCat member libraries worldwide

Luther. Kritik und Antikritik von Heinemann bis Forte by Ursula Klatte( Book )

6 editions published between 1971 and 1972 in German and Undetermined and held by 26 WorldCat member libraries worldwide

Luther 1971 : Kritik und Antikritik von Heinemann bis Forte by Ursula Klatte( Book )

3 editions published in 1972 in German and held by 21 WorldCat member libraries worldwide

Fest steht und treu die Wacht am Rhein by Horst Schulze( Visual )

1 edition published in 1914 in German and held by 1 WorldCat member library worldwide

Poster shows two soldiers, one enlisted holding a flag, the other an officer drawing his sword, standing astride German land near the Rhine River. Text: The watch on the Rhein remains firm and loyal
 
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.14 (from 0.04 for Exceptiona ... to 0.86 for Fest steht ...)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
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