WorldCat Identities

Reichheld, Frederick F.

Overview
Works: 61 works in 215 publications in 9 languages and 6,678 library holdings
Roles: Author, Narrator, Other
Classifications: HF5415.5, 658.4
Publication Timeline
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Most widely held works by Frederick F Reichheld
The loyalty effect : the hidden force behind growth, profits, and lasting value by Frederick F Reichheld( Book )

43 editions published between 1996 and 2008 in 5 languages and held by 1,518 WorldCat member libraries worldwide

"The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy." "In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He lays out the principles that connect value creation, loyalty, growth, and profits and shows how great companies like State Farm, Toyota/Lexus, MBNA, John Deere, and the Leo Burnett advertising agency have used these principles to build unassailable franchises of loyal customers, loyal employees, and loyal owners. He describes the key business philosophies that underlie the remarkable results of these loyalty leaders." "The Loyalty Effect will provide your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and the nature of business. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company."--Jacket
The ultimate question : driving good profits and true growth by Frederick F Reichheld( Book )

30 editions published between 2006 and 2011 in 5 languages and held by 854 WorldCat member libraries worldwide

Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation
Loyalty rules! : how today's leaders build lasting relationships by Frederick F Reichheld( Book )

20 editions published between 2001 and 2008 in English and German and held by 695 WorldCat member libraries worldwide

Publisher Fact Sheet
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world by Frederick F Reichheld( Book )

13 editions published between 2011 and 2013 in English and Turkish and held by 468 WorldCat member libraries worldwide

"In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: Defines the fundamental concept of Net Promoter, explaining its connection to your company's growth and sustained success, Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers, Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success"--Provided by publisher
The quest for loyalty : creating value through partnership( Book )

16 editions published between 1996 and 1997 in English and held by 357 WorldCat member libraries worldwide

That underlie loyalty-based success
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world by Frederick F Reichheld( Recording )

10 editions published between 2011 and 2012 in English and held by 101 WorldCat member libraries worldwide

In the first edition of this landmark book, Fred Reichheld revealed the question most critical to your company's future: "Would you recomment us to a friend?" By asking customers this question, you identify detractors who switch to competitors, and promotors who generate good profits
L'Effet loyauté : réussir en fidélisant ses clients, ses salariés et ses actionnaires by Frederick F Reichheld( Book )

4 editions published between 1996 and 1999 in French and held by 67 WorldCat member libraries worldwide

Der Loyalitäts-Effekt : die verborgene Kraft hinter Wachstum, Gewinnen und Unternehmenswert by Frederick F Reichheld( Book )

2 editions published in 1997 in German and held by 57 WorldCat member libraries worldwide

The ultimate question : driving good profits and true growth by Frederick F Reichheld( Recording )

8 editions published between 2006 and 2012 in English and held by 47 WorldCat member libraries worldwide

Offers hands-on guidance on how to distinguish good profits from bad, measure NPS and benchmark performance against world-class standards, quantify the economic value gerated by customer word-of-mouth, assign accountability for improving customer relationships, identify core customers and set priorities for strategic investments, move customers beyond mere "satisfaction" to loyalty, and create communities of advocates that stimulate innovation and growth
Zhong cheng du fa ze : qi ye chuang zao chang qi jing zheng you shi yu huo li de liu da guan jian by Frederick F Reichheld( Book )

3 editions published in 2002 in Chinese and held by 28 WorldCat member libraries worldwide

Die ultimative Frage : mit dem Net Promotor Score zu loyalen Kunden und profitablem Wachstum by Frederick F Reichheld( Book )

1 edition published in 2006 in German and held by 26 WorldCat member libraries worldwide

De ultieme vraag 2.0 : hoe bedrijven klanten veranderen in ambassadeurs met Net Promoter by Frederick F Reichheld( Book )

2 editions published in 2016 in Dutch and held by 16 WorldCat member libraries worldwide

Praktische gids voor bedrijven die via hun klanten mond-tot-mondreclame willen maken
La question décisive : recommanderiez-vous cette entreprise à vos amis? by Frederick F Reichheld( Book )

2 editions published in 2006 in French and held by 16 WorldCat member libraries worldwide

El efecto de la lealtad by Frederick F Reichheld( Book )

3 editions published in 1996 in Spanish and held by 14 WorldCat member libraries worldwide

Il fattore fedeltà : clienti, dipendenti, investitori fedeli per la redditività dell'impresa by Frederick F Reichheld( Book )

1 edition published in 1997 in Italian and held by 14 WorldCat member libraries worldwide

Het geheim van loyaliteit : de verborgen kracht achter groei, winst en blijvende waarde by Frederick F Reichheld( Book )

1 edition published in 1999 in Dutch and held by 12 WorldCat member libraries worldwide

Bespreking van het fenomeen loyaliteit als cruciale factor in een succesvolle bedrijfsvoering
The ultimate question (CD) by Frederick F Reichheld( Recording )

1 edition published in 2006 in English and held by 10 WorldCat member libraries worldwide

Loyalty expert Fred Reichheld shows how to reverse the equation, turning customers into promoters who generate good profits and true, sustainable growth. The key: one simple question - Would you recommend us to a friend? - that allows companies to track promoters and detractors and produces a clear measure of an organization's performance through its customers' eyes
Service management by Harvard University( Book )

1 edition published in 1991 in English and held by 9 WorldCat member libraries worldwide

Audio-tech business book summaries : the loyalty effect : taking charge of change( Recording )

1 edition published in 1996 in English and held by 9 WorldCat member libraries worldwide

Today's best business books summarized on tape
Lo único que necesita para crecer by Frederick F Reichheld( )

3 editions published between 2000 and 2004 in Spanish and held by 0 WorldCat member libraries worldwide

 
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Audience level: 0.30 (from 0.18 for The quest ... to 0.98 for Il fattore ...)

The loyalty effect : the hidden force behind growth, profits, and lasting value
Alternative Names
Fred Reichheld Amerikaans econoom

Fred Reichheld net promoter

Fred Reichheld US-amerikanischer Wirtschaftswissenschaftler

Reichheld Fred

Reichheld, Fred 1952-

Reichheld, Fred F.

Reihheld, Fred.

Райхельд, Фредерик Ф.

라이켈트, 프레드

フレッド・ライクヘルド

ライクヘルド, フレッド

ライクヘルド, フレデリック・F

Languages
English (124)

Spanish (14)

Chinese (7)

French (6)

German (5)

Dutch (5)

Turkish (1)

Italian (1)

Polish (1)

Covers
The ultimate question : driving good profits and true growthLoyalty rules! : how today's leaders build lasting relationshipsThe ultimate question 2.0 : how net promoter companies thrive in a customer-driven worldThe quest for loyalty : creating value through partnershipThe ultimate question : driving good profits and true growthThe ultimate question (CD)