WorldCat Identities

Michelli, Joseph A. 1960-

Overview
Works: 50 works in 127 publications in 6 languages and 5,319 library holdings
Genres: Handbooks, manuals, etc  Case studies 
Roles: Author, Narrator
Classifications: HD9199.U54, 658.314
Publication Timeline
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Most widely held works by Joseph A Michelli
The Starbucks experience : 5 principles for turning ordinary into extraordinary by Joseph A Michelli( Book )
16 editions published between 2006 and 2012 in English and Chinese and held by 1,723 WorldCat member libraries worldwide
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company by Joseph A Michelli( Book )
8 editions published between 2008 and 2009 in English and Turkish and held by 823 WorldCat member libraries worldwide
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: a- understanding the ever-evolving needs of customers; b- empowering employees by treating them with the utmost respect; c- anticipating customers' unexpressed needs and concerns; d- developing and conducting an unsurpassed training regimen. -- Jacket
When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market by John Yokoyama( Book )
4 editions published between 2004 and 2014 in English and held by 665 WorldCat member libraries worldwide
The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System by Joseph A Michelli( Book )
9 editions published between 2011 and 2012 in English and Chinese and held by 511 WorldCat member libraries worldwide
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people by Joseph A Michelli( Book )
7 editions published between 2013 and 2014 in English and held by 434 WorldCat member libraries worldwide
Offers five principles that have fueled the long-term global sustainability at Starbucks and can be applied to any company
The Zappos experience : 5 principles to inspire, engage, and wow by Joseph A Michelli( Book )
13 editions published between 2011 and 2012 in English and Chinese and held by 332 WorldCat member libraries worldwide
Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. The Zappos Experience takes you through--and beyond--the playful, off-beat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture: leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising
When fish fly [lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market] by John Yokoyama( Recording )
6 editions published between 2004 and 2008 in English and held by 269 WorldCat member libraries worldwide
Presents Seattle's World Famous Pike Place Fish Market as a model of workplace morale, customer service, and business success
Humor, play, & laughter : stress-proofing life with your kids by Joseph A Michelli( Book )
1 edition published in 1998 in English and held by 99 WorldCat member libraries worldwide
Starbucks : de vijf principes van het succesverhaal by Joseph A Michelli( Book )
3 editions published between 2007 and 2012 in Dutch and held by 78 WorldCat member libraries worldwide
Achtergronden van het succes van de Amerikaanse koffieketen, beschouwd als voorbeeld van goed en duurzaam ondernemerschap
De Starbucks-strategie : de grondbeginselen van een goede relatie met je klanten, binding met je werknemers en kennis van je producten by Joseph A Michelli( Book )
1 edition published in 2014 in Dutch and held by 61 WorldCat member libraries worldwide
Analyse van de factoren die het wereldwijde succes bepaalden van de Amerikaanse koffieketen Starbucks
Surviving sibling rivalry healthy options for managing your children's conflicts by Joseph A Michelli( Recording )
3 editions published in 1999 in English and No Linguistic content and held by 48 WorldCat member libraries worldwide
Das Starbucks-Geheimnis : wie aus Kaffee Gold wird by Joseph A Michelli( Book )
1 edition published in 2008 in German and held by 33 WorldCat member libraries worldwide
La experiencia Starbucks : 5 principios para convertir lo ordinario en extraordinario by Joseph A Michelli( Book )
5 editions published in 2007 in Spanish and held by 28 WorldCat member libraries worldwide
The Starbucks experience [5 principles for turning ordinary into extraordinary] by Joseph A Michelli( Recording )
1 edition published in 2007 in English and held by 26 WorldCat member libraries worldwide
Mai yu mai dao quan shi jie dou zhi dao by John Yokoyama( Book )
3 editions published between 2005 and 2008 in Chinese and held by 26 WorldCat member libraries worldwide
Shi yu guan de chuan qi : li si. ka er dun du yi wu er de huang jin jing ying zhe xue by Miqili( Book )
1 edition published in 2011 in Chinese and held by 23 WorldCat member libraries worldwide
Kunden fürs Leben so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company by Joseph A Michelli( Book )
2 editions published in 2009 in German and held by 17 WorldCat member libraries worldwide
Wenn Fische fliegen lernen : ein ungewöhnliches Führungsbuch ; die wahre Geschichte des weltberühmten Pike Place Fish Market by John Yokoyama( Book )
2 editions published in 2005 in German and held by 14 WorldCat member libraries worldwide
Shi yu guan de chuan qi : li si. ka er dun by Mi Qi Li( Book )
1 edition published in 2008 in Chinese and held by 13 WorldCat member libraries worldwide
Starbucks leadership lessons : 2 e-book bundle by Joseph A Michelli( )
1 edition published in 2013 in English and held by 11 WorldCat member libraries worldwide
 
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Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.22 (from 0.07 for Surviving ... to 0.47 for Wenn Fisch ...)
Alternative Names
Michelli, Joseph.
جوزف ميشالي، 1960-
ميشالي، جوزيف، 1960-
ミケーリ, ジョゼフ
ミッシェリ, ジョセフ・A
Languages
English (57)
Chinese (15)
German (5)
Spanish (5)
Dutch (4)
Turkish (1)
Covers