WorldCat Identities

Michelli, Joseph A. 1960-

Overview
Works: 39 works in 166 publications in 10 languages and 5,710 library holdings
Genres: Handbooks and manuals  Case studies 
Roles: Author, Narrator
Classifications: HD9199.U54, 658
Publication Timeline
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Most widely held works by Joseph A Michelli
The Starbucks experience : 5 principles for turning ordinary into extraordinary by Joseph A Michelli( Book )

38 editions published between 2000 and 2013 in 9 languages and held by 1,844 WorldCat member libraries worldwide

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company by Joseph A Michelli( Book )

11 editions published between 2008 and 2011 in English and Turkish and held by 690 WorldCat member libraries worldwide

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: a- understanding the ever-evolving needs of customers; b- empowering employees by treating them with the utmost respect; c- anticipating customers' unexpressed needs and concerns; d- developing and conducting an unsurpassed training regimen. -- Jacket
When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market by John Yokoyama( Book )

4 editions published between 2004 and 2015 in English and held by 610 WorldCat member libraries worldwide

The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System by Joseph A Michelli( Book )

14 editions published between 2011 and 2015 in 3 languages and held by 475 WorldCat member libraries worldwide

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people by Joseph A Michelli( Book )

12 editions published between 2013 and 2014 in 3 languages and held by 458 WorldCat member libraries worldwide

Offers five principles that have fueled the long-term global sustainability at Starbucks and can be applied to any company
The Zappos experience : 5 principles to inspire, engage, and wow by Joseph A Michelli( Book )

13 editions published between 2011 and 2012 in 3 languages and held by 303 WorldCat member libraries worldwide

Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. The Zappos Experience takes you through--and beyond--the playful, off-beat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture: leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising
When fish fly : [lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market] by John Yokoyama( Recording )

7 editions published between 2004 and 2008 in English and held by 231 WorldCat member libraries worldwide

The true story of a small fish market depicted in the best-selling parable "FISH!" reveals the business principles applied by its owner in the areas of employee morale, customer service, and an aligned workforce
Driven to delight : delivering world-class customer experience the Mercedes-Benz way by Joseph A Michelli( Book )

3 editions published in 2016 in English and held by 138 WorldCat member libraries worldwide

"Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight, "--Amazon.com
Humor, play, & laughter : stress-proofing life with your kids by Joseph A Michelli( Book )

1 edition published in 1998 in English and held by 86 WorldCat member libraries worldwide

De Starbucks-strategie : de grondbeginselen van een goede relatie met je klanten, binding met je werknemers en kennis van je producten by Joseph A Michelli( Book )

1 edition published in 2014 in Dutch and held by 63 WorldCat member libraries worldwide

Analyse van de factoren die het wereldwijde succes bepaalden van de Amerikaanse koffieketen Starbucks
Shi yu guan de chuan qi : li si. ka er dun du yi wu er de huang jin jing ying zhe xue by Joseph A Michelli( Book )

13 editions published between 2008 and 2011 in 4 languages and held by 50 WorldCat member libraries worldwide

Surviving sibling rivalry : healthy options for managing your children's conflicts by Joseph A Michelli( Recording )

3 editions published in 1999 in English and No Linguistic content and held by 42 WorldCat member libraries worldwide

Helps parents identify the types of behaviors which arise as a natural part of healthy sibling competition, if and when parents should intervene and how to set limits with children about acceptable behavior
Starbucks, la formula del exito : 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal by Joseph A Michelli( Book )

3 editions published in 2014 in Spanish and held by 26 WorldCat member libraries worldwide

If Starbucks can do it, you can do it. Learn how the five principles that pulled Starbucks back from the brink of failure can help your company or industry. 250pp
Mai yu mai dao quan shi jie dou zhi dao by Shan Heng( Book )

3 editions published between 2005 and 2008 in Chinese and held by 26 WorldCat member libraries worldwide

The Starbucks experience : [5 principles for turning ordinary into extraordinary] by Joseph A Michelli( Recording )

1 edition published in 2007 in English and held by 22 WorldCat member libraries worldwide

Leading the Starbucks way : [5 principles for connecting with your customers, your products, and your people] by Joseph A Michelli( Recording )

2 editions published between 2011 and 2014 in English and held by 20 WorldCat member libraries worldwide

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon, a result of the company's exemplary leadership practices. Joseph Michelli offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn, and how it continues to grow dramatically, entering new markets and channels with fresh products and technologies
Driven to delight : delivering world-class customer experience the Mercedes-Benz way by Joseph A Michelli( Recording )

4 editions published in 2015 in English and held by 20 WorldCat member libraries worldwide

Michelli shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA
The Zappos experience : [5 principles to inspire, engage, and wow] by Joseph A Michelli( Recording )

4 editions published between 2013 and 2014 in English and held by 18 WorldCat member libraries worldwide

ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of the time. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the 'big picture' leadership methods that have earned the company $1 billion in annual gross sales during the last ten years
The new gold standard : 5 leadership principles for creating a legendary customer experience curtesy of the Ritz-Carlton Hotel Company by Joseph A Michelli( Recording )

4 editions published between 2014 and 2015 in English and held by 18 WorldCat member libraries worldwide

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: understanding the ever-evolving needs of customers, empowering employees by treating them with the utmost respect, anticipating customers' unexpressed needs and concerns, and developing and conducting an unsurpassed training regimen. Sharing engaging stories from the company's employees - from the corporate office and hotels around the globe-Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company by Joseph A Michelli( Book )

2 editions published in 2009 in German and held by 18 WorldCat member libraries worldwide

 
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The Starbucks experience : 5 principles for turning ordinary into extraordinary
Alternative Names
Joseph Michelli American psychologist

Michelli, Joseph.

جوزف ميشالي، 1960-

ميشالي، جوزيف، 1960-

미첼리, 조셉 A

ミケーリ, ジョゼフ

ミッシェリ, ジョセフ・A

Languages
Covers
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel CompanyWhen fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish MarketPrescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health SystemThe Zappos experience : 5 principles to inspire, engage, and wowWhen fish fly : [lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market]Humor, play, & laughter : stress-proofing life with your kidsSurviving sibling rivalry : healthy options for managing your children's conflictsThe Starbucks experience : [5 principles for turning ordinary into extraordinary]