WorldCat Identities

Cockerell, Lee

Overview
Works: 8 works in 35 publications in 3 languages and 1,339 library holdings
Roles: Author, Narrator
Classifications: HD57.7, 658.4092
Publication Timeline
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Most widely held works about Lee Cockerell
 
Most widely held works by Lee Cockerell
Creating magic : 10 common sense leadership strategies from a life at Disney by Lee Cockerell( Book )
11 editions published between 2008 and 2013 in English and held by 604 WorldCat member libraries worldwide
"It's not the magic that makes it work; it's the way we work that makes it magic." The secret for creating "magic" in our careers, our organizations, and our lives is simple: outstanding leadership'the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world's number one vacation destination. But as Lee demonstrates, great leadership isn't about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee's four decades on the front lines of some of the world's best-run companies, Creating Magic shows all of us ' from small business owners to managers at every level ' how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives
The customer rules : the 39 essential rules for delivering sensational service by Lee Cockerell( Book )
10 editions published in 2013 in English and held by 497 WorldCat member libraries worldwide
The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity
Creating magic [10 common sense leadership strategies from a life at Disney] by Lee Cockerell( Recording )
7 editions published in 2008 in English and held by 171 WorldCat member libraries worldwide
Lee Cockerell, executive vice president of Walt Disney World, presents the commonsense leadership strategies he's learned from working for one of the world's best-run companies
The customer rules [the 39 essential rules for delivering sensational service] by Lee Cockerell( )
1 edition published in 2013 in English and held by 22 WorldCat member libraries worldwide
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers
El cliente pone las reglas : 39 normas esenciales para brindar un servicio excepcional by Lee Cockerell( Book )
2 editions published in 2013 in Spanish and held by 20 WorldCat member libraries worldwide
Enchantez votre entreprise et vos clients : 10 stratégies de leadership pour un succès planétaire : d'après les principes enseignés au Disney Institute by Lee Cockerell( Book )
1 edition published in 2009 in French and held by 8 WorldCat member libraries worldwide
the 39 essential rules for delivering sensational service by Lee Cockerell( Book )
1 edition published in 2013 in English and held by 8 WorldCat member libraries worldwide
Today it is no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. 'The Customer Rules' is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent serv
The customer rules the 39 essential rules for delivering sensational service by Lee Cockerell( )
1 edition published in 2013 in English and held by 2 WorldCat member libraries worldwide
 
Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.19 (from 0.10 for the 39 ess ... to 0.47 for Enchantez ...)
Languages
English (32)
Spanish (2)
French (1)
Covers