WorldCat Identities

Spector, Robert 1947-

Overview
Works: 48 works in 172 publications in 8 languages and 8,141 library holdings
Genres: History  Handbooks and manuals  Biography 
Roles: Author, Speaker, Editor
Classifications: HF5415.5, 658.871
Publication Timeline
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Most widely held works by Robert Spector
Amazon.com : get big fast by Robert Spector( Book )

51 editions published between 1997 and 2014 in 8 languages and held by 1,509 WorldCat member libraries worldwide

In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce."Yet for all the media exposure, the inside story of Amazon.com has never really been told. In this revealing, unauthorized account, Robert Spector, journalist and best-selling author, gives us this up-to-date, fast-paced, behind-the-scenes story of the company's creation and rise, its tumultuous present, and its uncertain future
The Nordstrom way : the inside story of America's # 1 customer service company by Robert Spector( Book )

18 editions published between 1995 and 2000 in English and Undetermined and held by 1,388 WorldCat member libraries worldwide

"Coauthored by top Nordstrom salesman Patrick McCarthy and based on veteran journalist Robert Spector's exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, The Nordstrom Way offers the first inside, uncensored book about this much admired - and much feared - retail powerhouse." "Working at Nordstrom is not for everyone. The authors describe a hotly competitive "Darwinian" culture where 35,000 employees are given freedom to either think and act like entrepreneurs or pass into extinction." "In the course of their analysis, the authors isolate practical lessons that readers can apply to both their professional and personal lives, including becoming "other-centered" rather than "self-centered," valuing the nobility of service, finding and bonding with customers, serving and keeping those customers, and giving frontline people the freedom to make decisions."--Jacket
The mom & pop store : how the unsung heroes of the American economy are surviving and thriving by Robert Spector( Book )

3 editions published between 2009 and 2010 in English and held by 880 WorldCat member libraries worldwide

Business journalist Spector celebrates the history of small, independent retail stores and how mom and pop businesses across the country still thrive on attentive customer service and community support
Category killers : the retail revolution and its impact on consumer culture by Robert Spector( Book )

11 editions published between 2005 and 2006 in English and Chinese and held by 671 WorldCat member libraries worldwide

"In Category Killers, veteran journalist Robert Spector argues that retail giants have done more than dramatically alter our buying experience. They've also ingeniously rewritten the retail playbook and, in the process, forever altered cultural and economic factors from traffic patterns and land-use legislation to taxation, migration, and employment." "Spector traces the rise and influence - for better and worse - of category killers from pioneer Toys "R" Us to Home Depot to Starbucks. He also examines the impact of warehouse clubs like Costco and Sam's Club, and every retailer's ultimate nemesis, Wal-Mart. Based on decades of research and investigative reporting, Category Killers provides insights into the past, present, and future of retailing."--Jacket
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization by Robert Spector( Book )

7 editions published between 1995 and 2005 in English and Chinese and held by 436 WorldCat member libraries worldwide

The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, itʹs an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the worldʹs best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry. -- Publisher description
Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company by Robert Spector( Book )

6 editions published between 2000 and 2001 in English and held by 353 WorldCat member libraries worldwide

Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers by Robert Spector( Book )

8 editions published between 2001 and 2002 in English and Undetermined and held by 351 WorldCat member libraries worldwide

The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector( Book )

9 editions published between 2012 and 2013 in English and Undetermined and held by 187 WorldCat member libraries worldwide

"Customer service best practices from the company that sets the standard. Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit luxury retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company. New material in this revised edition includes: A section on: "How To Become The Nordstrom Of Your Industry" Chapters on Nordstrom's online customer service and the innovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customer service Includes extensive new interviews with current top management and top sales people Nordstrom followed a set of principles that led it to become a leader in its industry. Discover what endeared Nordstrom to its customers, and learn how to apply those same standards to your own company"--
Family trees : Simpson's centennial story by Robert Spector( Book )

5 editions published in 1990 in English and held by 63 WorldCat member libraries worldwide

Shared values : a history of Kimberly-Clark by Robert Spector( Book )

2 editions published in 1997 in English and held by 59 WorldCat member libraries worldwide

Banking without boundaries : a history of Security Pacific Bank Washington by Robert Spector( Book )

1 edition published in 1989 in English and held by 43 WorldCat member libraries worldwide

The legend of Eddie Bauer by Robert Spector( Book )

4 editions published between 1994 and 2011 in English and held by 38 WorldCat member libraries worldwide

The ale master : how I pioneered America's craft brewing industry, opened the first brewpub, bucked trends, and enjoyed every minute of it by Bert Grant( Book )

2 editions published in 1998 in English and held by 31 WorldCat member libraries worldwide

The Space Needle : symbol of Seattle by Robert Spector( Book )

2 editions published between 2002 and 2006 in English and held by 28 WorldCat member libraries worldwide

Mom & pop store : true stories from the heart of America by Robert Spector( Book )

1 edition published in 2010 in English and held by 24 WorldCat member libraries worldwide

John Sarich's food & wine of the Pacific Northwest by John Sarich( Book )

1 edition published in 1993 in English and held by 16 WorldCat member libraries worldwide

The Nordstrom way to customer service excellence by Robert Spector( Visual )

1 edition published in 2009 in English and held by 12 WorldCat member libraries worldwide

More than a store : Frederick & Nelson, 1890 to 1990 by Robert Spector( Book )

1 edition published in 1990 in English and held by 11 WorldCat member libraries worldwide

Audio-tech business book summaries the Nordstrom way : the one to one future : creative destruction : the innovation edge( Recording )

1 edition published in 1995 in English and held by 11 WorldCat member libraries worldwide

Today's best business books summarized on tape
On course : Chevron's century at sea by Robert Spector( Book )

3 editions published in 1995 in English and held by 10 WorldCat member libraries worldwide

 
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Audience Level
0
Audience Level
1
  Kids General Special  
Audience level: 0.25 (from 0.15 for The Nordst ... to 0.69 for On course ...)

Amazon.com : get big fast
Alternative Names
スペクター, ロバート

Languages
Covers
The Nordstrom way : the inside story of America's # 1 customer service companyThe mom & pop store : how the unsung heroes of the American economy are surviving and thrivingCategory killers : the retail revolution and its impact on consumer cultureThe Nordstrom way to customer service excellence : a handbook for implementing great service in your organizationLessons from the Nordstrom way : how companies are emulating the # 1 customer service companyAnytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customersThe ale master : how I pioneered America's craft brewing industry, opened the first brewpub, bucked trends, and enjoyed every minute of itThe Space Needle : symbol of Seattle