WorldCat Identities

Burnett, Darlene

Works: 5 works in 10 publications in 1 language and 149 library holdings
Genres: Abstracts 
Roles: Author
Classifications: LB2342.9, 378.117
Publication Timeline
Most widely held works by Darlene Burnett
Planning for student services : best practices for the 21st century( Book )

3 editions published in 1999 in English and held by 87 WorldCat member libraries worldwide

In formulating a concept for this project, we reviewed requests from SCUP members for practical information and how-to case studies about creating learner-centered environments. This book responds to that demand with a collection of examples showing how 14 college and universities redesigned student services on their campuses. We hope you will refer to it often as you create your own planning strategies. SCUP (Society for College and University Planning
Innovation in student services : planning for models blending high touch/high tech by Darlene Burnett( Book )

4 editions published in 2002 in English and held by 48 WorldCat member libraries worldwide

This collection is intended to help planners, administrators, and student service professionals gain a better understanding of the changes emerging in student services as it demonstrates how innovative leaders are responding to these challenges. Part 1, "Creating the Student-Centered Experience," contains: (1) "Innovation in Student Services" Best Practices and Process Innovation Models and Trends" (Darlene J. Burnett); (2) "Delivering the Brand Experience: Keeping the Promise" (Cynthia Wheatley); and (3) "Removing the Barriers to Education: Creating a Service Model for the Working Adult Student" (Ayla Guvenoz). Part 2, "Charting the Course," contains: (4) "Creating a Student-Centered Culture" (Jim Black); (5) "On the Leading Edge: Implementation Begins" (Audrey Lindsay and Leo Fernig); (6) "Integrated Service Delivery: In Person and on the Web" (Beth Pellicciotti, Anne Agosto-Severa, Mary Ann Bishel, and Paul McGuiness); 7) "Generalists in Cooperation with Specialists: a Working Model" (Dennis V. Day and Julie Pitts); and (8) "Layers of Learning: Planning and Promoting Performance Improvement and Action Learning" (Diane Foucar-Szocki, Laurie Harris, Rick Larson, and Randy Mitchell). Part 3, "Maintaining Strategic Focus," contains: (9) "Student Service Standards: Valuing Contact" (Kristine E. Dillon); (10) "Change beyond Change: The Next Iteration of Enrollment Services" (Thomas Green, Nancy Jefferis, and Regina Kleinman); (11) "Living with Change: The Implementation and Beyond" (Jim Kreinbring); (12) "Enrollment Services E-Business Strategy and Development" (Susan Nalewaja, Van Voorhis, and Tina M. R. Fuller); (13) "Five Years Later: Maintaining Strategic Focus" (Linda M. Anderson); and (14) "Continuous Improvement" (Frank E. Claus). Part 4, "Staying on the Technology Innovation Curve," contains: (15) "Designing Web-Based Student ServicesCollaboration Style" (Pat Shea and Burnie Blakeley); (16) "Building the Digital Infrastructure To Transform Services" (Cynthia M. Hadden, John C. Borner, and Robin R. Ethridge); (17) "Web-Stop Shopping" (Donald D. King, Jr., Michael E. McCauley, and Phillip M. Shaffer); (18) "a Web-Based Freshman Advising and Registration System" (Gary L. Kramer, Erlend D. Peterson, Clark Webb, and Patricia Esplin); and (19) "Transforming Online Services into a Web Portal" (Diane Cook, Shan W. Evans, and V. Shelby Stanfield). Part 5, "Transforming Services into a Web Portal with Intelligence and a Conscience" contains: (20) "MyUB: a Personalized Service Portal" (Robert M. Wright, James Gorman, and Rebecca Bernstein); and (21) "Empowering Students through Portfolio Management" (J. Michael Thompson, Margaret Heisel, and Lisa Carras). Part 6, "Moving Forward,: contains: (22) "From Connections to Community" (Diana G. Oblinger); and (23) "Sustaining the Commitment to Change: Success in the Long Run" (Earl H. Potter, iii). Each chapter contains references. (Contains 75 figures.) (Sld)
Innovation in planning for student services : models that blend high touch with high tech( Visual )

1 edition published in 2002 in English and held by 9 WorldCat member libraries worldwide

Focuses on the topic of Web portals, interactive chats, and call centers needed to support Web services. Viewers will also hear about the lessons learned from one-stop centers, which are driving new facilities designs and defining new job functions for student services professionals. These lessons are also shaping the services delivered via the Web. Finding the appropriate blend of "high touch" and "high tech" has become especially critical, given the importance of Web strategies to most student services models today
Raising the quality of higher education services with student-centered environments : how to plan ofr information access by Darlene Burnett( Book )

1 edition published in 1994 in English and held by 3 WorldCat member libraries worldwide

Audience Level
Audience Level
  Kids General Special  
Audience level: 0.36 (from 0.26 for Planning f ... to 0.38 for Innovation ...)

Planning for student services : best practices for the 21st century