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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/64415252 Title: The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success Author: Richard Hodge; Lou Schachter Publisher: New York : McGraw-Hill, ©2006. ISBN/ISSN: 0071470271 9780071470278 OCLC:64415252

  
  

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• Success in business.

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The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success