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| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Jagdish N Sheth |
| ISBN: | 0131791133 9780131791138 |
| OCLC Number: | 72987844 |
| Description: | xxv, 270 p. : ill. ; 24 cm. |
| Contents: | 1. Why do good companies go bad? : Digital ; IBM ; Intel -- 2. Denial: the cocoon of myth, ritual, and orthodoxy : Being there ; Denial of emerging technologies : Xerox: trying to copy its own success ; Denial of changing consumer tastes: A&P: retail pioneer in peril ; Denial of the new global environment: General Motors: auto giant in the (gas) tank ; The warning signs of denial -- 3. Arrogance: pride before the fall : When exceptional achievement in the past warps your perception of present reality : General Motors, Boeing ; When David conquers Goliath : Microsoft, Enron and Worldcom ; When you pioneer a product or service nobody can duplicate: Sony ; When you're smarter than the other guys : Merck, Motorola ; The warning signs of arrogance ; How to break the arrogance habit -- 4. Complacency: success breeds failure : When your past success came via a regulated monopoly : AT&T, Airlines in freefall ; When your past success was based on a distribution monopoly : De Beers: the ice king ; When you have been "chosen" for success by the government : Japan, Inc., Fiat: the European version ; When the government owns or controls the business : Air India ; The warning signs of complacency ; How to break the complacency habit -- 5. Competency dependence: the curse of incumbency : Singer Sewing Machines, Encyclopaedia Brittanica ; R&D dependence ; Design dependence : Lego ; Sales dependence : Avon ; Service dependence : Travel agents ; The warning signs of competency dependence ; How to break the habit of competency dependence -- 6. Competitive myopia: a nearsighted view of competition : The natural evolution of the industry : Firestone: when the rubber left the road ; From Zenith to Nadir ; The clustering phenomenon ; When no.1 is also the pioneer ; The opposite scenario: when no.2 chases no.1 ; The warning signs of competitive myopia ; How to break the competitive myopia habit -- 7. Volume obsession: rising costs and falling margins : The high-margin pioneer : IBM versus Lenovo ; The fast-growth phenom ; The paradox of scale ; The ball and chain of unintended obligation ; Uncle Sam's cut ; The warning signs of volume obsession ; How to break the volume obsession habit -- 8. The territorial impulse: culture conflicts and turf wars : The corporate ivory tower ; When growth requires the institution of formal policies and procedures ; When the founder's culture is subsumed within a larger corporate culture ; When a company's culture is dominated by one functional specialty: Brainy Motorola ; The warning signs of the territorial impulse ; How to break the territorial habit -- 9. The best cure is no cure at all. |
| Other Titles: | Self-destructive habits of good companies and how to break them |
| Responsibility: | Jagdish N. Sheth. |
| More information: |
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