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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/34557606 Title: 25 tips for excellent customer service : an action plan for service success Author: Ian Linton; Institute of Management Publisher: London : Institute of Management Foundation/Pitman, 1995. ISBN/ISSN: 0273609742 9780273609742 OCLC:34557606

  
  

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Subjects

• Customer services -- Management.
• Klantenservice.

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25 tips for excellent customer service : an action plan for service success