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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/45314800 Title: A practical guide to complaints handling in the context of Author: Christine Gunn Publisher: Edinburgh : Churchill Livingstone, 2000. ISBN/ISSN: 0443070237 9780443070235 OCLC:45314800

  
  

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Subjects

• National health services -- Great Britain -- Management.
• Health facilities -- Complaints against -- Great Britain.

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A practical guide to complaints handling in the context of