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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/68711968 Title: Predicting market success : new ways to measure customer loyalty and engage consumers with your brand Author: Robert Passikoff Publisher: Hoboken, N.J. : John Wiley & Sons, ©2006. ISBN/ISSN: 047004022X 9780470040225 OCLC:68711968

  
  

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Predicting market success : new ways to measure customer loyalty and engage consumers with your brand