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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/30664345 Title: Quality facility management : a marketing and customer service approach Author: Stormy Friday; David G Cotts Publisher: New York : Wiley, ©1995. ISBN/ISSN: 0471023221 9780471023227 OCLC:30664345

  
  

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Subjects

• Facility management.
• Total quality management.
• Consumer satisfaction.
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Quality facility management : a marketing and customer service approach