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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/40521326 Title: One size fits one : building relationships one customer and one employee at a time Author: Gary Heil; Tom Parker; Deborah C Stephens Publisher: New York : John Wiley, ©1999. ISBN/ISSN: 0471331678 9780471331674 OCLC:40521326

  
  

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One size fits one : building relationships one customer and one employee at a time