| Contents: |
Communication is critical -- The evidence for how communication skills can improve medical outcome, patient satisfaction and reduce malpractice suits.-- Getting started -- Creating a good first impression : the basics on professional appearance and behavior.-- About time -- How to most effectively use the first 2 minutes and manage time during each interview.-- Engage -- Joining with the patient and obtaining the "agenda".-- Empathize -- Learning to understand and participate in the patient's feelings.-- Educate -- Identifying and anticipating patient's information needs.-- Enlist -- Using collaborative techniques to improve adherence and outcome.-- Getting feedback -- Using supervisors, colleagues, videotape, and patients to refine communication skills.-- Special situations -- English as a second language -- Working with cultural differences -- Giving bad news -- The anxious, tearful or angry patient -- Managing psychiatric problems -- Difficult patient relationships. |
Cite/Export
Preview this item