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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/182552953 Title: How to be an even better manager : a complete A-Z of proven techniques & essential skills / Michael Armstrong. Author: Michael Armstrong Publisher: London ; Philadelphia : Kogan Page, 2008. ISBN/ISSN: 9780749451639 0749451637 9780749442620 074944262X OCLC:182552953

  
  

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How to be an even better manager : a complete A-Z of proven techniques & essential skills / Michael Armstrong.