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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/47803466 Title: Quality management review Author: Steven B Dowd; Elwin R Tilson; Richard R Carlton Publisher: Australia ; Albany, NY : Delmar Thomson Learning, ©2002. ISBN/ISSN: 0766812588 9780766812581 OCLC:47803466

  
  

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Quality management review