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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Patricia Belcastro |
| ISBN: | 0838907318 9780838907313 |
| OCLC Number: | 37890343 |
| Notes: | Includes index. |
| Description: | v, 253 p. : ill. ; 28 cm. |
| Contents: | Case study, new employee : Margot, circulation/shelving clerk -- Case study, long-term employee : Eleanore, circulation/shelving clerk -- Case study, supervisory employee : Holly, head, children's services -- Case study, problem employee : Betty, assistant supervisor, adult services -- Case study, non-public service employee : Gary, technical services assistant. |
| Responsibility: | Patricia Belcastro. |
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