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Creating policies for results : from chaos to clarity
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Creating policies for results : from chaos to clarity

Author: Sandra S Nelson; June Garcia; Public Library Association.
Publisher: Chicago : American Library Association, 2003.
Series: PLA results series
Edition/Format: Book : English
Summary:
"Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more  Read more...
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Sandra S Nelson; June Garcia; Public Library Association.
ISBN: 0838935354 9780838935354
OCLC Number: 51977868
Description: xv, 232 p. ; 28 cm.
Contents: Figures -- Issues: Functions of library policies, legal support -- Inventory: Purpose & design of a policy audit inventory -- Policy audit assessment -- Policy development -- Policy implementation -- POLICY DEVELOPMENT TEMPLATES: Governance and organizational structure; Staff Association activities -- MANAGEMENT POLICIES: Confidentiality of library records; Statistics; Petty cash; Fund-raising and donations; Reconsideration of library materials; Building maintenance; Emergencies and disasters; Meeting room use; Exhibits and displays; Bulletin boards; Distribution of nonlibrary materials; Staff committees and staff task forces; Inclement weather and closing; Customer service; Customer behavior; Unattended children; CIRCULATION SERVICES: Library cards for residents -- ... for nonresidents -- Loan periods and loan limits -- Renewals -- Reserves -- Claims returned or never had -- Lost or damaged materials -- Fines and fees -- Borrowing materials by staff information services -- Priorities for reference service -- ILL -- Internet use -- Use of library computers -- GROUP SERVICES: Library programs -- Co-sponsored programs in the library -- Community presentations -- Special events -- Tours -- Computer training for the public -- INSTRUCTIONS AND WORKFORMS: Contents of library policy manual -- Other policy statements, regulations, procedures, and guidelines -- Policy audit inventory log -- Policy audit inventory results -- Defining policy elements -- Evaluation criteria -- Policy element review summary -- Policy revision and development summary -- Master schedule -- Glossary of policy terms.
Series Title: PLA results series
Responsibility: Sandra Nelson and June Garcia for the Public Library Association.
More information:

Abstract:

"Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more effectively by updating, clarifying, and communicating new and revised policies; address needs of a changing customer base; create guidance and contingency plans for emergencies; and add details and enforcement procedures for as many situations as possible."-- from back cover.

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