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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/42866196 Title: How to use patient satisfaction data to improve healthcare quality Author: Ralph Bell; Michael J Krivich Publisher: Milwaukee, Wis. : ASQ Quality Press, ©2000. ISBN/ISSN: 087389474X 9780873894746 OCLC:42866196

  
  

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Subjects

• Patient satisfaction.
• Medical care -- Quality control.
• Medical care surveys.
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How to use patient satisfaction data to improve healthcare quality