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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/52958898 Title: CRM (customer relationship management) for the common man : the essential guide to designing and planning a successful CRM strategy for your business Author: Russ Lombardo Publisher: Las Vegas, NV : PEAK Sales Consulting, ©2003. ISBN/ISSN: 0972826300 9780972826303 OCLC:52958898

  
  

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• Customer relations -- Management.

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CRM (customer relationship management) for the common man : the essential guide to designing and planning a successful CRM strategy for your business