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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/85830663 Title: Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards : a how-to-do-it manual with CD-ROM Author: Rosalind F Dudden Publisher: New York : Neal-Schuman Publishers, ©2007. ISBN/ISSN: 9781555706043 1555706045 OCLC:85830663

  
  

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Subjects

• Libraries -- Evaluation.
• Medical libraries -- Evaluation.
• Benchmarking.
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Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards : a how-to-do-it manual with CD-ROM