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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/62766138 Title: Balancing collections performance and service ratings : assessing the impact of policies at municipal and cooperative utilities Author: Steven E Seger Publisher: Denver, CO : American Water Works Association, ©2006. ISBN/ISSN: 158321416X 9781583214169 OCLC:62766138

  
  

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Subjects

• Public utilities -- United States -- Rates.
• Public utilities -- United States -- Costs.
• Customer services -- United States.
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Balancing collections performance and service ratings : assessing the impact of policies at municipal and cooperative utilities