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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/64315435 Title: Success at the enquiry desk : successful enquiry answering - every time Author: Tim Buckley Owen Publisher: London : Facet, 2006. ISBN/ISSN: 9781856046008 1856046001 OCLC:64315435

  
  

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• Information services -- Quality control.
• Libraries -- Customer services.
• Reference services (Libraries)
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Success at the enquiry desk : successful enquiry answering - every time