Providing reference services for archives & manuscripts

Preface to the Archival Fundamentals Series II xi
Acknowledgments xv

Chapter 1 - Looking Backward, Looking Forward 1 (8)
-- Technology and Archives 1 (4)
-- Professional Changes 5 (4)

Chapter 2 - Reference Services in Archives 9 (24)
-- What Are Archives? 9 (7)
-- Why Keep Archives? 16 (3)
-- How Has the Use of Archives Changed through Time? 19 (3)
-- Access to Archives 22 (2)
-- What Are the Dimenions of Reference Services in Archives? 24 (5)
-- Promoting the Use of Archives 29 (1)
-- Ethics of Reference Services 29 (1)
-- Goals of this Book 30 (3)

Chapter 3 - Identifying Uses and Users of Archives 33 (42)
-- The Continuing Usefulness of Records 34 (2)
-- The Uses of Archives 36 (4)
-- Understanding Individual Needs 40 (3)
-- Identifying Vocational User Groups: Using Archives for ``Profit'' 43 (14)
-- Identifying Avocational User Groups: Using Archives for ``Fun'' 57 (4)
-- Information Seeking 61 (11)
-- Archives and the Economics of Information 72 (1)
-- Conclusion 73 (2)

Chapter 4 - Providing Intellectual Access to Archives 75 (36)
-- Arrangement 76 (7)
-- Description 83 (9)
-- Providing Information about Repositories 92 (5)
-- Providing Information about Holdings 97 (6)
-- Providing Information from Holdings 103 (3)
-- Providing Information about Records Creators 106 (2)
-- Providing Referrals 108 (1)
-- Conclusion 109 (2)

Chapter 5 - The Reference Process 111 (38)
-- Reference Interaction in the Repository 112 (20)
-- Reference Interaction with Remote Users 132 (6)
-- Reference Services on the Web 138 (5)
-- Outreach 143 (6)

Chapter 6 - Determining Access Policies 149 (26)
-- Defining Access and its Relationship to Reference Services 149 (2)
-- Access Concepts 151 (4)
-- Laws Affecting Access to Information 155 (3)
-- Donor Restrictions 158 (1)
-- Ethical Norms 159 (1)
-- Restrictions 160 (2)
-- Elements of a Repository Access Policy 162 (11)
-- Conclusion 173 (2)

Chapter 7 - Providing Physical Access to Archives 175 (34)
-- Reference Facilities 176 (4)
-- Security 180 (5)
-- Preservation 185 (2)
-- Public Hours 187 (1)
-- Directions 187 (1)
-- Policy and Procedure Statements for Users 188 (1)
-- Registration and Identification 189 (8)
-- Personal Belongings in the Reading Room 197 (2)
-- Managing Materials in the Reading Room 199 (3)
-- General Rules for Handling Records 202 (1)
-- Taking Information from Records 203 (1)
-- Forms 204 (1)
-- Automation of Registration and Retrieval Procedures 204 (1)
-- Electronic Records 205 (2)
-- Conclusion 207 (2)

Chapter 8 - Providing Information from Archives: Copies and Loans 209 (40)
-- Copying Documents 210 (15)
-- Copyright 225 (14)
-- Publishing Documents 239 (1)
-- Providing Access to Digital Surrogates of Documents 240 (2)
-- Loan Policies and Procedures 242 (4)
-- Conclusion 246 (3)

Chapter 9 - Managing Reference Services and Evaluating the Use of -- Archives 249 (22)
-- Organizing Reference Services 249 (5)
-- Managing Reference Services 254 (4)
-- Measuring and Evaluating the Use of Archives 258 (8)
-- Understanding the Value of Use 266 (2)
-- User Studies 268 (3)

Chapter 10 - Bibliographic Essay 271 (64)
-- General Works on Reference Services in Archives 272 (3)
-- On-line Works for Reference Services in Archives 275 (1)
-- Related Organizations 276 (1)
-- Keeping Up 277 (1)
-- Understanding the Creation of Records and Archives 278 (1)
-- Users of Archives 279 (11)
-- Information Seeking 290 (1)
-- Reference Process 291 (8)
-- Access 299 (7)
-- Administration of Reference Services 306 (5)
-- Education of Reference Archivists 311 (1)
-- Evaluation of Reference Services 311 (1)
-- Ethics 312 (1)

Appendices
-- 1: ALA-SAA Joint Statement on Access to Original Materials in Libraries, Archives, and Manuscript Repositories 313 (3)
-- 2: Statement on the Reproduction of Manuscripts and Archives for Reference Service 316 (2)
-- 3: Checklist for Access Policies and Reference Services 318 (5)
-- 4: Reference Procedures Manual---Suggested Contents 323 (4)
-- 5: Standards for Reference Archivists---Behaviors Associated with Good - Reference Service 327 (4)
-- 6: Standards for Reference Archivists---Knowledge Associated with Good Reference Service 331 (4)

Notes 335 (22)
Index 357