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Out of the crisis
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Out of the crisis

Author: W Edwards Deming
Publisher: Cambridge, Mass. : MIT Press, 2000.
Edition/Format: Book : English : 1st MIT Press edView all editions and formats
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Document Type: Book
All Authors / Contributors: W Edwards Deming
ISBN: 0262541157 9780262541152
OCLC Number: 46934182
Description: xiii, 507 p. : ill. ; 22 cm.
Contents: Chain reaction : quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? How long? -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service organizations -- Some new principles of training and leadership -- Operational definitions, conformance, performance -- Standards and regulations -- Common causes and special causes of improvement. Stable system -- More examples of improvement downstream -- Some disappointments in great ideas -- Two reports to management -- Plan for minimum average total cost for test of incoming materials and final product -- Organization for improvement of quality and productivity -- Some illustrations for improvement of living -- Appendix : Transformation in Japan
Responsibility: W. Edwards Deming.

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