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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
W Edwards Deming |
| ISBN: | 0262541157 9780262541152 |
| OCLC Number: | 46934182 |
| Description: | xiii, 507 p. : ill. ; 22 cm. |
| Contents: | Chain reaction : quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? How long? -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service organizations -- Some new principles of training and leadership -- Operational definitions, conformance, performance -- Standards and regulations -- Common causes and special causes of improvement. Stable system -- More examples of improvement downstream -- Some disappointments in great ideas -- Two reports to management -- Plan for minimum average total cost for test of incoming materials and final product -- Organization for improvement of quality and productivity -- Some illustrations for improvement of living -- Appendix : Transformation in Japan |
| Responsibility: | W. Edwards Deming. |
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