RT Book, Whole DB /z-wcorg/ DS http://worldcat.org ID 33281839 LA English T1 Service quality in academic libraries A1 Hernon, Peter. A1 Altman, Ellen. PB Ablex PP Norwood, N.J. YR 1996 SN 1567502091 9781567502091 1567502105 9781567502107 T3 Information management, policy, and services