| 内容： |
1. Dynamic Processes of Crisis Negotiation: An Overview / Randall G. Rogan, Mitchell R. Hammer and Clinton R. Van Zandt -- 2. Negotiation Models in Crisis Situations: The Value of a Communication-Based Approach / Mitchell R. Hammer and Randall G. Rogan -- 3. Emotion and Emotional Expression in Crisis Negotiation / Randall G. Rogan -- 4. Postincident Crisis Counseling for Hostage Negotiators / Nancy Bohl -- 5. A Three-Dimensional Model of Relationship Development in Hostage Negotiations / Deanna F. Womack and Kathleen Walsh -- 6. Processes and Patterns in Hostage Negotiations / Michael E. Holmes -- 7. Models for Managing Hostage Negotiations: Pathways or Straitjackets? / Peter Sarna -- 8. Negotiating Across the Cultural Divide: Intercultural Dynamics in Crisis Incidents / Mitchell R. Hammer -- 9. Psychological and Cultural Dimensions of Hostage Negotiation / Gary R. Weaver -- 10. Communicating with Cults / Milton J. Bennett. |
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