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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/35681959 Title: Keep them calling! : superior service on the telephone Author: Sherry L Barrett Publisher: West Des Moines, Iowa : American Media Pub., ©1996. ISBN/ISSN: 1884926479 9781884926471 OCLC:35681959

  
  

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Subjects

• Telephone etiquette.
• Telephone in business.

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Keep them calling! : superior service on the telephone