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The AskA starter kit : how to build and maintain digital reference services
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The AskA starter kit : how to build and maintain digital reference services

著者： R David Lankes; Abby S Kasowitz; ERIC Clearinghouse on Information & Technology.
出版商： Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
版本/格式： 图书 : 英语查看所有的版本和格式
提要：
A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.
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文件类型： 书
所有的著者/提供者： R David Lankes; Abby S Kasowitz; ERIC Clearinghouse on Information & Technology.
ISBN: 0937597473 9780937597477
OCLC号码： 40749417
注意： "November 1998."
描述： xii, 232 p., [3] leaves ; 28 cm.
内容： Module 1. Informing: Gathering information on the current digital reference arena -- module 2. Planning: Creating a plan for building and maintaining an AskA service -- module 3. Training: Training AskA service staff -- module 4. Prototyping: Creating and testing AskA services in a controlled environment -- module 5. Contributing: Operating and maintaining the AskA service -- module 6. Evaluating: Measuring effectiveness and efficiency of AskA services -- Conclusion -- About the virtual reference desk -- Glossary -- AskA service directory -- appendix: AskA service blueprints.
其他题名： How to build and maintain digital reference services
责任： by R. David Lankes, Abby S. Kasowitz.

摘要：

A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.

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