aller au contenu
Fermer la fenêtre

Veuillez vous identifier dans WorldCat 

Vous n’avez pas de compte? Vous pouvez facilement créer un compte gratuit.

Annuler Mot de passe oublié?
Crucial conversations : tools for talking when stakes are high
FermerAperçu de cet ouvrage

Crucial conversations : tools for talking when stakes are high

Auteur : Kerry Patterson; et al
Éditeur : New York : McGraw-Hill, ©2002.
Édition/format : Livre : AnglaisVoir toutes les éditions et les formats
Résumé :
A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally,  Lire la suite...
Évaluation :

 

 

Trouver un exemplaire dans la bibliothèque

Récupération en cours... Recherche de bibliothèques qui possèdent cet ouvrage...

Détails

Type de document : Livre
Tous les auteurs / collaborateurs : Kerry Patterson; et al
ISBN : 0071401946 9780071401944
Numéro OCLC : 48989136
Description : xv, 240 p. : ill. ; 23 cm.
Contenu : Foreword -- Acknowledgments -- ch. 1. What's a crucial conversation? : and who cares? -- ch. 2. Mastering crucial conversations : the power of dialogue -- ch. 3. Start with heart : how to stay focused on what you really want -- ch. 4. Learn to look : how to notice when safety is at risk -- ch. 5. Make it safe : how to make it safe to talk about almost anything -- ch. 6. Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- ch. 7. STATE my path : how to speak persuasively -- ch. 8. Explore others' paths : how to listen when others blow up or clam up -- ch. 9. Move to action : how to turn crucial conversations into action and results -- ch. 10. Putting it all together : tools for preparing and learning -- ch. 11. Yeah, but : advice for tough cases -- ch. 12. Change your life : how to turn ideas into habits -- Endnotes -- Index.
Responsabilité : Kerry Patterson ... [et al.].
Plus d’informations :

Résumé :

A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.

Critiques


Tags

Tous les tags des utilisateurs(3)

Voir les tags les plus utilisés sous forme de : liste de tags | nuage de tags

Confirmez cette demande

Vous avez peut-être déjà demandé cet ouvrage. Veuillez sélectionner OK si vous voulez poursuivre avec cette demande quand même.