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Implementing digital reference services : setting standards and making it real
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Implementing digital reference services : setting standards and making it real

著者： R David Lankes; et al
出版商： New York : Neal-Schuman Publishers, ©2003.
版本/格式： 图书 : 会议刊物 : 英语查看所有的版本和格式
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材料类型： 会议刊物
文件类型： 书
所有的著者/提供者： R David Lankes; et al
ISBN: 1555704506 9781555704506
OCLC号码： 50447847
注意： Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.
描述： xv, 232 p. ; 28 cm.
内容： Introduction. I want my flying car / R. David Lankes -- Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark -- Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon -- Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam -- Rethinking privacy for the virtual library / Scott D. Johnston -- Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou -- Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus -- Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami -- Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes -- Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman -- Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh -- Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith -- Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr -- Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne -- Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein -- Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang -- Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes -- Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson -- Comparing online library and "ask an expert" sites / John Jaeger -- Afterword / Jeffrey Pomerantz.
责任： edited by R. David Lankes ... [et al.].

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