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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/57193091 Title: Indispensable : how to become the company that your customers can't live without Author: Joe Calloway Publisher: Hoboken, N.J. : J. Wiley, ©2005. ISBN/ISSN: 0471703087 9780471703082 OCLC:57193091

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Indispensable : how to become the company that your customers can't live without

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Indispensable : how to become the company that your customers can't live without

Author:	Joe Calloway
Publisher:	Hoboken, N.J. : J. Wiley, ©2005.
Edition/Format:	Book : EnglishView all editions and formats
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Material Type:	Internet resource
Document Type:	Book, Internet Resource
All Authors / Contributors:	Joe Calloway Find more information about:
ISBN:	0471703087 9780471703082
OCLC Number:	57193091
Description:	xiii, 226 p. ; 24 cm.
Contents:	The default choice -- The five drivers -- Case study: Deluxe -- Back to the six new basics -- Case study: W Hotels -- Create community -- Case study: Gitomer -- Obvious but often overlooked -- Right place, right time -- Case study: The Pancake Pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study: Pinnacle Financial Partners -- Repeatable process -- Stop apologizing, start doing your job -- Case study: Law Talk -- The customer decides.
Responsibility:	Joe Calloway.
More information:	Table of contents only Contributor biographical information Publisher description

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