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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/74915516 Title: The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments Author: Diane K Kovacs Publisher: New York : Neal-Schuman Publishers, ©2007. ISBN/ISSN: 1555705987 9781555705985 OCLC:74915516

  
  

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Subjects

• Electronic reference services (Libraries)
• Bibliothèques -- Services de référence.
• Bibliothèques -- Services de référence électroniques.

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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments