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by Roger Fisher; William Ury; Bruce Patton BookLanguage: English Publisher: New York, N.Y. : Penguin Books, 1991.
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by Gene Bedell BookLanguage: English Publisher: New York : Crown Business, ©2000.
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by Barbara Sher; Annie Gottlieb BookLanguage: English Publisher: New York : Viking Press, 1979.
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by Jim Randel BookLanguage: English Publisher: Westport, CT : Rand Pub., ©2010.
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