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by Anna Buss; Nancy Strauss  BookLanguage: English Publisher: Berkeley, Calif. : New Riders, ©2009.
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by Scott C Fox Book Language: English Publisher: New York : American Management Association, ©2009.
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by Stuart-Hill T.  ArticleLanguage: English Publication: Hotel and Motel Management, v223 n2 (2008 02 04): Database: Copyright 2013 Elsevier B.V. All rights reserved
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by Brian Halligan; Dharmesh Shah Book Language: English Publisher: Hoboken, N.J. : Wiley, ©2010.
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by Mike Miller Book Language: English Publisher: Indianapolis, IN : Que, cop. 2009.
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by Peter Brown; Leonard T Nuara; Practising Law Institute.; Book Language: English Publisher: New York, NY : Practising Law Institute, ©2009.
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by Steve Jackson Book Language: English Publisher: Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, 2009.
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by Leona Laurie; National Broadcasting Company. Book : Manuscript  Archival Material Language: English
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by Maria Veloso Book Language: English Publisher: New York : American Management Association, ©2009.
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by L Burt Article Language: English Publication: PUBLIC SERVICES QUARTERLY, 5, no. 1, (2009): 52-54 Database: British Library Serials
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