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@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques

Author: Frank Eliason
Publisher: Hoboken, N.J. : Wiley, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, is seems as if customer service is  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Eliason, Frank, 1972-
At your service.
Hoboken, N.J. : Wiley, 2012
(DLC) 2012003419
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Frank Eliason
ISBN: 9781118282311 1118282310 9781118283936 1118283937 9781118283936 1118283937 9781118286883 111828688X 1118217225 9781118217221
OCLC Number: 775591932
Notes: Includes index.
Description: 1 online resource.
Contents: Cover; Contents; Title; Copyright; Dedication; Foreword Jeff Jarvis; Foreword Brian Solis; Acknowledgments; Chapter 1: This Could Be Your Brand; Chapter 2: Welcome to Our World of @YourService; Chapter 3: It Starts with a Capital C; Chapter 4: Do you Tell Your Customers Not to Call you?; Chapter 5: Let Me Check with My Boss; Chapter 6: The Social Media Hype; Chapter 7: The Starting Point; Chapter 8: The Snarky Web; Chapter 9: Scalable Intimacy; Chapter 10: Intimate Connections; Chapter 11: The Social Business; Chapter 12: Connecting; Chapter 13: The First Weeks at Comcast.
Other Titles: At your service :
Responsibility: Frank Eliason.
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Abstract:

A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers.  Read more...

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