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20 letters that get results

Author: Consumers' Institute of New Zealand.
Publisher: Wellington, N.Z. : Consumers' Institute, ©1994.
Edition/Format:   Print book : English
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Genre/Form: Business correspondence
Document Type: Book
All Authors / Contributors: Consumers' Institute of New Zealand.
ISBN: 0908658273 9780908658275 9780908658220 0908658222
OCLC Number: 153345885
Notes: "A complaint about faulty goods or poor service ... 20 draft letters"--Page 2.
Description: 32 pages : illustrations ; 21 cm
Other Titles: Twenty letters that get results
Responsibility: illustrations by Pauline Miles.

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