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The 21st century supervisor : nine essential skills for frontline leaders

Author: Brad Humphrey; Jeff Stokes
Publisher: San Francisco, Calif. : Jossey-Bass/Pfeiffer, 2000.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The 21st Century Supervisor will help you improve your skills in these and many other areas: communication, coaching, business analysis, computers, project management, and resource management." "Use this book in conjunction with The 21st Century Supervisor training workshop or use it independently as a self-study tool if you're too busy to complete a formal training program."--Jacket.
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Details

Document Type: Book
All Authors / Contributors: Brad Humphrey; Jeff Stokes
ISBN: 0787946842 9780787946845
OCLC Number: 42434962
Description: xiv, 332 pages : illustrations ; 24 cm
Contents: The Traditional Supervisor --
The Origins of the 21st Century Supervisor --
The Skills Needed to Become a Leader --
Wake Up and Smell the Future: Leadership Skills Beyond the Basics --
The Future Today --
The Necessary People, Technical, and Administrative Skills --
The Ride of Your Life --
Skills Beyond the Basics --
People Skills --
Communication Skills: The Most Important Professional Tool of the 21st Century --
Communication Is the Lifeblood of an Effective Supervisor --
Listening Skills --
Communication Profile Skills --
Facilitation and Presentation Skills --
One More Time: Why Will Communication Skills Be So Important to 21st Century Supervisors? --
Communication Skills Beyond the Basics --
Team Skills: Leading the High-Performance Work Team --
Teams: The Human Solution That Produces Better Results --
The Difference Between Teams and Teamwork --
Understanding Your S-Factor --
Team Skills for the Forming Stage --
Team Skills Beyond the Basics --
Coaching Skills: Leading Your People to Perform Beyond Their Expectations --
Coaching: The Supervision Model of the 21st Century --
Your Primary Role in the 21st Century --
Successful Coaches Follow a Winning Process --
Coaching That Builds Winning Traditions --
Situations That Require Coaching Skills --
When Coaches Teach --
Being a 21st Century Coach --
Coaching Skills Beyond the Basics --
People Skills in Review --
Technical Skills --
Business Analysis Skills: Learning to Measure Performance --
The Shortest Road to Improving Performance --
Garbage In, Garbage Out!
Responsibility: Brad Humphrey, Jeff Stokes.
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Abstract:

"The 21st Century Supervisor will help you improve your skills in these and many other areas: communication, coaching, business analysis, computers, project management, and resource management." "Use this book in conjunction with The 21st Century Supervisor training workshop or use it independently as a self-study tool if you're too busy to complete a formal training program."--Jacket.

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