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5 steps to professional presence : how to project confidence, competence, and credibility at work

Author: Susan Bixler; Lisa Scherrer Dugan
Publisher: Holbrook, Mass. : Adams Media Corp., ©2001.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Susan Bixler; Lisa Scherrer Dugan
ISBN: 1580624421 9781580624428
OCLC Number: 45701488
Notes: Includes index.
Description: xvi, 256 pages ; 24 cm
Contents: Acknowledgments --
Introduction --
What is your PPQ (professional presence quotient)? --
Step 1 : recognize the inherent power of your professional presence --
ch. 1. Make first impressions lasting impressions --
ch. 2. Developing the art of self-promotion --
ch. 3. Contemporary business behavior --
Step 2 : establish effective nonverbal communication --
ch. 4. The language of presence, posture, handshakes, and eye contact --
ch. 5. Using space, territory, ann mirroring and matching to make a connection --
ch. 6. Taking charge through nonverbal communication --
Step 3 : create your virtual presence --
ch. 7. Electronic etiquette : using both high tech and high touch --
ch. 8. Phone presence : office, cell, conference, and voice mail --
ch. 9. The use and abuse of e-mail : how to get the best from it --
Step 4 : understand business etiquette --
ch. 10. Effective meeting management --
ch. 11. Dangling conversations : gossip, grapevine, and jokes --
ch. 12. The pitfalls, limitations, and realities of an office romance --
ch. 13. Damage control : managing critical circumstances and sticky situations --
ch. 14. Business travel : navigating etiquette on the road --
Step 5 : develop social savvy --
ch. 15. Planning the business meal : gracious, sophisticated manners --
ch. 16. Participating in business events : parties, corporate outings, and gift giving --
ch. 17. Including your spouse or partner : an asset or a liability? --
Conclusion and action plan --
Index.
Other Titles: Five steps to professional presence
Responsibility: Susan Bixler and Lisa Scherrer Dugan.

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