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50 activities for achieving change

Author: Barry Fletcher; Ann Bell; John Buttery; Mike Whittaker
Publisher: Amherst, Mass. : HRD Press, ©1992.
Series: 50 Activities Series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User  Read more...
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Genre/Form: Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Barry Fletcher; Ann Bell; John Buttery; Mike Whittaker
ISBN: 0874252113 9780874252118 9781599963587 1599963582
OCLC Number: 243595751
Notes: Title from title screen.
Includes index.
Description: 1 online resource (414 pages).
Contents: Table of Contents; Introduction; Activities; Part One: Change and Me; 1 Raising My Awareness of Me; 2 Heightening My Awareness of My Values; 3 Reordering My Personal Goals; 4 Increasing My Creativity; 5 Raising My Confidence; 6 Improving My Listening; 7 Overcoming Resistance to Situations I Avoid; 8 Reducing My Self-doubts; 9 Letting Go of My Old Behaviors; 10 Widening My Support Network; 11 Shifting My Home/Work Balance; 12 Deepening My Trust in Others; 13 Strengthening My Motivation; Part Two: The Fun and the Pain of Change; 14 Reducing Harmful Stress; 15 Turning Crisis into Opportunity.
Series Title: 50 Activities Series.
Other Titles: Fifty activities for achieving change
Responsibility: Barry Fletcher with Ann Bell, John Buttery and Mike Whittaker.

Abstract:

Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.

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