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|Additional Physical Format:||Print version.|
|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
|ISBN:||9780891062646 0891062645 9780891061854 0891061851|
|Description:||1 online resource (xxviii, 199 pages) : illustrations|
Amid all the talk about how to bolster confidence in corporate America comes this testament to the power of a workplace culture that encourages and nurtures the principles of integrity, accountability, and trust. With plenty of practical advice on how these key values contribute positively to planning, communication, leadership, conflict resolution, and risk taking, The Accountable Organization lays out what it will take to build a collective employee spirit that can drive an organization to be both principled and profitable. John Marchica's personal story, interviews with dozens of other CEOs, and an in-depth profile of Southwest Airlines-the consummate accountable organization-offer practical and actionable strategies, guidelines, and tools to help anyone with the desire to influence change in organizations move from purpose to action. Marchica also focuses on the various ways CEOs can demonstrate accountability through the many roles they play-as motivator, visionary, risk taker, communicator, and sage-and details the systems and processes required to improve decision making and execution, lower turnover, and achieve customer loyalty and retention.