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Achieving breakthrough service in libraries : a national teleseminar

Author: Hardy R FranklinJames L HeskettW Earl SasserAmerican Library Association.Kathleen Gilroy Associates.All authors
Publisher: [United States : ALA], ©1994.
Edition/Format:   VHS video : VHS tape   Visual material : English
Database:WorldCat
Summary:
An abridged version of the teleseminar held on May 12, 1994. James L. Heskett and W. Earl Sasser, from the Harvard Business School, use examples of "best practice" in the library and corporate worlds to explore methods of delivering excellent service.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Hardy R Franklin; James L Heskett; W Earl Sasser; American Library Association.; Kathleen Gilroy Associates.; Dynix, Inc.; NOTIS Systems.
OCLC Number: 33366543
Performer(s): Host: Hardy Franklin.
Event notes: Broadcast from Boston on May 12, 1994.
Description: 1 videocassette (VHS) : sd., col. ; 1/2 in.
Responsibility: presented by the American Library Association ; produced by Kathleen Gilroy Associates, Inc. ; sponsored by Dynix and NOTIS Systems, Inc.

Abstract:

An abridged version of the teleseminar held on May 12, 1994. James L. Heskett and W. Earl Sasser, from the Harvard Business School, use examples of "best practice" in the library and corporate worlds to explore methods of delivering excellent service.

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