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Achieving breakthrough service in libraries : a nationwide teleseminar. Titelvorschau
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Achieving breakthrough service in libraries : a nationwide teleseminar.

Verfasser/in: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.Alle Autoren
Verlag: Chicago, Ill. : American Library Association, 1994.
Ausgabe/Format   VHS-Video : VHS-Band   Bildmaterial : EnglischAlle Ausgaben und Formate anzeigen
Datenbank:WorldCat
Zusammenfassung:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  Weiterlesen…
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Details

Gattung/Form: Case studies
Medientyp: Videoaufnahme
Dokumenttyp: Bildmaterial
Alle Autoren: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC-Nummer: 30503929
Anmerkungen: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
Beschreibung: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
Details: VHS format.

Abstract:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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