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Achieving breakthrough service in libraries : a nationwide teleseminar.

Autor: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.Todos autores
Editorial: Chicago, Ill. : American Library Association, 1994.
Edición/Formato:   Video VHS : Cinta VHS   Material visual : Inglés (eng)Ver todas las ediciones y todos los formatos
Base de datos:WorldCat
Resumen:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  Leer más
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Detalles

Género/Forma: Case studies
Tipo de material: Grabación de video
Tipo de documento: Material visual
Todos autores / colaboradores: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
Número OCLC: 30503929
Notas: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
Descripción: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
Detalles: VHS format.

Resumen:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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