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Achieving breakthrough service in libraries : a nationwide teleseminar.

Autore: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.Tutti gli autori
Editore: Chicago, Ill. : American Library Association, 1994.
Edizione/Formato:   Video VHS : VHS tape   Materiale visivo : EnglishVedi tutte le edizioni e i formati
Banca dati:WorldCat
Sommario:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  Per saperne di più…
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Dettagli

Genere/forma: Case studies
Tipo materiale: Videorecording
Tipo documento: Materiale visivo
Tutti gli autori / Collaboratori: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
Numero OCLC: 30503929
Note: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
Descrizione: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
Dettagli: VHS format.

Abstract:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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