コンテンツへ移動
Achieving breakthrough service in libraries : a nationwide teleseminar. 資料のプレビュー
閉じる資料のプレビュー
確認中…

Achieving breakthrough service in libraries : a nationwide teleseminar.

著者: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.すべての著者
出版: Chicago, Ill. : American Library Association, 1994.
エディション/フォーマット:   VHS : VHS tape   視覚資料 : Englishすべてのエディションとフォーマットを見る
データベース:WorldCat
概要:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  続きを読む
評価:

(まだ評価がありません) 0 件のレビュー - 是非あなたから!

件名:
関連情報:

 

オフラインで入手

&AllPage.SpinnerRetrieving; この資料の所蔵館を検索中…

詳細

ジャンル/形式: Case studies
資料の種類: Videorecording
ドキュメントの種類: 視覚資料
すべての著者/寄与者: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC No.: 30503929
注記: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
物理形態: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
詳細: VHS format.

概要:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

レビュー

ユーザーレビュー
GoodReadsのレビューを取得中…
DOGObooksのレビューを取得中…

タグ

まずはあなたから!
リクエストの確認

あなたは既にこの資料をリクエストしている可能性があります。このリクエストを続行してよろしければ、OK を選択してください。

リンクデータ


<http://www.worldcat.org/oclc/30503929>
library:oclcnum"30503929"
library:placeOfPublication
library:placeOfPublication
owl:sameAs<info:oclcnum/30503929>
rdf:typeschema:Movie
rdf:typej.2:VHS
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:datePublished"1994"
schema:description"Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations."@en
schema:exampleOfWork<http://worldcat.org/entity/work/id/905786409>
schema:genre"Case studies"@en
schema:inLanguage"en"
schema:name"Achieving breakthrough service in libraries a nationwide teleseminar."@en
schema:publisher
schema:url

Content-negotiable representations

ウインドウを閉じる

WorldCatにログインしてください 

アカウントをお持ちではないですか?簡単に 無料アカウントを作成することができます。.