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Achieving breakthrough service in libraries : a nationwide teleseminar.

著者: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.すべての著者
出版社: Chicago, Ill. : American Library Association, 1994.
エディション/フォーマット:   VHS : VHS tape   視覚資料 : Englishすべてのエディションとフォーマットを見る
概要:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  続きを読む
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詳細

ジャンル/形式: Case studies
資料の種類: Videorecording
ドキュメントの種類 視覚資料
すべての著者/寄与者: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC No.: 30503929
メモ: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
パフォーマー Hardy R. Franklin, James L. Heskett, W. Earl Sasser, Jr.
物理形態: 1 videocassette (VHS) : sound, color ; 1/2 in. + 1 manual (30 pages)
詳細: VHS format.

概要:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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