컨텐츠로 이동
Achieving breakthrough service in libraries : a nationwide teleseminar. 해당 항목을 미리보기
닫기해당 항목을 미리보기
확인중입니다…

Achieving breakthrough service in libraries : a nationwide teleseminar.

저자: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.모든 저자
출판사: Chicago, Ill. : American Library Association, 1994.
판/형식:   VHS 비디오 : VHS 테이프   시각 자료 : 영어모든 판과 형식 보기
데이터베이스:WorldCat
요약:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  더 읽기…
평가:

(아무런 평가가 없습니다.) 0 리뷰와 함께 - 첫번째로 올려주세요.

주제
다음과 같습니다:

 

도서관에서 사본 찾기

&AllPage.SpinnerRetrieving; 해당항목을 보유하고 있는 도서관을 찾는 중

상세정보

장르/형태: Case studies
자료 유형: 비디오레코딩
문서 형식: 시각 자료
모든 저자 / 참여자: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC 번호: 30503929
메모: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
설명: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
세부사항: VHS format.

초록:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

리뷰

사용자-기여 리뷰
GoodReads 리뷰 가져오는 중…
DOGObooks 리뷰를 가지고 오는 중…

태그

첫번째 되기
요청하신 것을 확인하기

이 항목을 이미 요청하셨을 수도 있습니다. 만약 이 요청을 계속해서 진행하시려면 Ok을 선택하세요.

링크된 데이터


<http://www.worldcat.org/oclc/30503929>
library:oclcnum"30503929"
library:placeOfPublication
library:placeOfPublication
owl:sameAs<info:oclcnum/30503929>
rdf:typeschema:Movie
rdf:typej.2:VHS
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:contributor
schema:datePublished"1994"
schema:description"Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations."@en
schema:exampleOfWork<http://worldcat.org/entity/work/id/905786409>
schema:genre"Case studies"@en
schema:inLanguage"en"
schema:name"Achieving breakthrough service in libraries a nationwide teleseminar."@en
schema:publisher
schema:url

Content-negotiable representations

윈도우 닫기

WorldCat에 로그인 하십시오 

계정이 없으세요? 아주 간단한 절차를 통하여 무료 계정을 만드실 수 있습니다.