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Achieving breakthrough service in libraries : a nationwide teleseminar.

Auteur: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.Alle auteurs
Uitgever: Chicago, Ill. : American Library Association, 1994.
Editie/Formaat:   VHS-video : VHS-band   Visueel materiaal : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
Samenvatting:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  Meer lezen...
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Details

Genre/Vorm: Case studies
Genre: Video-opname
Soort document: Visueel materiaal
Alle auteurs / medewerkers: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC-nummer: 30503929
Opmerkingen: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
Beschrijving: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
Details: VHS format.

Fragment:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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