pular para conteúdo
Achieving breakthrough service in libraries : a nationwide teleseminar. Ver prévia deste item
FecharVer prévia deste item
Checando...

Achieving breakthrough service in libraries : a nationwide teleseminar.

Autor: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.Todos os autores
Editora: Chicago, Ill. : American Library Association, 1994.
Edição/Formato   Vídeo em VHS : Fita VHS   Material visual : InglêsVer todas as edições e formatos
Base de Dados:WorldCat
Resumo:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  Ler mais...
Classificação:

(ainda não classificado) 0 com críticas - Seja o primeiro.

Assuntos
Mais como este

 

Encontrar uma cópia na biblioteca

&AllPage.SpinnerRetrieving; Encontrando bibliotecas que possuem este item...

Detalhes

Gênero/Forma: Case studies
Tipo de Material: Gravação de vídeo
Tipo de Documento: Material visual
Todos os Autores / Contribuintes: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
Número OCLC: 30503929
Notas: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
Descrição: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
Detalhes: VHS format.

Resumo:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

Críticas

Críticas contribuídas por usuários
Recuperando críticas GoodReas...
Recuperando comentários DOGObooks

Etiquetas

Seja o primeiro.
Confirmar esta solicitação

Você já pode ter solicitado este item. Por favor, selecione Ok se gostaria de proceder com esta solicitação de qualquer forma.

Dados Ligados


Primary Entity

<http://www.worldcat.org/oclc/30503929> # Achieving breakthrough service in libraries a nationwide teleseminar.
    a schema:CreativeWork, schema:Movie, bgn:VHS ;
    library:oclcnum "30503929" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ilu> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/905786409#Place/chicago_ill> ; # Chicago, Ill.
    schema:about <http://id.loc.gov/authorities/subjects/sh2008108710> ; # Organizational change--Management
    schema:about <http://id.worldcat.org/fast/997423> ; # Libraries--Public relations
    schema:about <http://id.loc.gov/authorities/subjects/sh85076655> ; # Library administration
    schema:about <http://id.worldcat.org/fast/1047852> ; # Organizational effectiveness
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/customer_services_libraries> ; # Customer services--Libraries
    schema:about <http://id.loc.gov/authorities/classification/Z716> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/library_administration> ; # Library Administration
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/libraries_united_states> ; # Libraries--United States
    schema:about <http://id.loc.gov/authorities/subjects/sh85120350> ; # Service industries--Management
    schema:about <http://dewey.info/class/021.7/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/library_services> ; # Library Services
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/public_relations> ; # Public Relations
    schema:about <http://id.loc.gov/authorities/subjects/sh85076504> ; # Libraries--Automation
    schema:about <http://id.worldcat.org/fast/997606> ; # Library administration
    schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/computers_library_applications> ; # Computers--Library applications
    schema:about <http://id.worldcat.org/fast/1047838> ; # Organizational change--Management
    schema:about <http://id.loc.gov/authorities/subjects/sh85095526> ; # Organizational effectiveness
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/libraries_technological_applications> ; # Libraries--Technological applications
    schema:about <http://id.worldcat.org/fast/1113442> ; # Service industries--Management
    schema:about <http://id.loc.gov/authorities/subjects/sh85108776> ; # Libraries--Public relations
    schema:about <http://experiment.worldcat.org/entity/work/data/905786409#Topic/consumer_satisfaction> ; # Consumer Satisfaction
    schema:about <http://id.worldcat.org/fast/997347> ; # Libraries--Automation
    schema:contributor <http://viaf.org/viaf/142173725> ; # Ameritech.
    schema:contributor <http://experiment.worldcat.org/entity/work/data/905786409#Organization/dynix> ; # Dynix.
    schema:contributor <http://viaf.org/viaf/129301964> ; # Kathleen Gilroy Associates.
    schema:contributor <http://viaf.org/viaf/100954932> ; # James L. Heskett
    schema:contributor <http://viaf.org/viaf/26644269> ; # Hardy R. Franklin
    schema:contributor <http://viaf.org/viaf/131335978> ; # American Library Association.
    schema:contributor <http://viaf.org/viaf/143347438> ; # NOTIS Systems.
    schema:contributor <http://viaf.org/viaf/49889827> ; # W Earl Sasser
    schema:datePublished "1994" ;
    schema:description "Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/905786409> ;
    schema:genre "Case studies"@en ;
    schema:inLanguage "en" ;
    schema:name "Achieving breakthrough service in libraries a nationwide teleseminar."@en ;
    schema:productID "30503929" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/30503929#PublicationEvent/chicago_ill_american_library_association_1994> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/905786409#Agent/american_library_association> ; # American Library Association
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/30503929> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/905786409#Agent/american_library_association> # American Library Association
    a bgn:Agent ;
    schema:name "American Library Association" ;
    .

<http://experiment.worldcat.org/entity/work/data/905786409#Place/chicago_ill> # Chicago, Ill.
    a schema:Place ;
    schema:name "Chicago, Ill." ;
    .

<http://experiment.worldcat.org/entity/work/data/905786409#Topic/consumer_satisfaction> # Consumer Satisfaction
    a schema:Intangible ;
    schema:name "Consumer Satisfaction"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/905786409#Topic/libraries_united_states> # Libraries--United States
    a schema:Intangible ;
    schema:name "Libraries--United States"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/905786409#Topic/library_administration> # Library Administration
    a schema:Intangible ;
    schema:name "Library Administration"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008108710> # Organizational change--Management
    a schema:Intangible ;
    schema:name "Organizational change--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85076504> # Libraries--Automation
    a schema:Intangible ;
    schema:name "Libraries--Automation"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85076655> # Library administration
    a schema:Intangible ;
    schema:name "Library administration"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85095526> # Organizational effectiveness
    a schema:Intangible ;
    schema:name "Organizational effectiveness"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85108776> # Libraries--Public relations
    a schema:Intangible ;
    schema:name "Libraries--Public relations"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85120350> # Service industries--Management
    a schema:Intangible ;
    schema:name "Service industries--Management"@en ;
    .

<http://id.worldcat.org/fast/1047838> # Organizational change--Management
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh2008108710> ; # Organizational change--Management
    schema:name "Organizational change--Management"@en ;
    .

<http://id.worldcat.org/fast/1047852> # Organizational effectiveness
    a schema:Intangible ;
    schema:name "Organizational effectiveness"@en ;
    .

<http://id.worldcat.org/fast/1113442> # Service industries--Management
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh 85120350> ;
    schema:name "Service industries--Management"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://id.worldcat.org/fast/997347> # Libraries--Automation
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh 85076504> ;
    schema:name "Libraries--Automation"@en ;
    .

<http://id.worldcat.org/fast/997423> # Libraries--Public relations
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh 85108776> ;
    schema:name "Libraries--Public relations"@en ;
    .

<http://id.worldcat.org/fast/997606> # Library administration
    a schema:Intangible ;
    schema:name "Library administration"@en ;
    .

<http://viaf.org/viaf/100954932> # James L. Heskett
    a schema:Person ;
    schema:familyName "Heskett" ;
    schema:givenName "James L." ;
    schema:name "James L. Heskett" ;
    .

<http://viaf.org/viaf/129301964> # Kathleen Gilroy Associates.
    a schema:Organization ;
    schema:name "Kathleen Gilroy Associates." ;
    .

<http://viaf.org/viaf/131335978> # American Library Association.
    a schema:Organization ;
    schema:name "American Library Association." ;
    .

<http://viaf.org/viaf/142173725> # Ameritech.
    a schema:Organization ;
    schema:name "Ameritech." ;
    .

<http://viaf.org/viaf/143347438> # NOTIS Systems.
    a schema:Organization ;
    schema:name "NOTIS Systems." ;
    .

<http://viaf.org/viaf/26644269> # Hardy R. Franklin
    a schema:Person ;
    schema:familyName "Franklin" ;
    schema:givenName "Hardy R." ;
    schema:name "Hardy R. Franklin" ;
    .

<http://viaf.org/viaf/49889827> # W Earl Sasser
    a schema:Person ;
    schema:familyName "Sasser" ;
    schema:givenName "W. Earl" ;
    schema:name "W Earl Sasser" ;
    .


Content-negotiable representations

Close Window

Por favor, conecte-se ao WorldCat 

Não tem uma conta? Você pode facilmente criar uma conta gratuita.