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Achieving breakthrough service in libraries : a nationwide teleseminar.

著者: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.所有著者
出版商: Chicago, Ill. : American Library Association, 1994.
版本/格式:   VHS视频 : VHS录像带   视觉资料 : 英语查看所有的版本和格式
数据库:WorldCat
提要:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  再读一些...
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类型/形式: Case studies
材料类型: 录像
文件类型: 视觉资料
所有的著者/提供者: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC号码: 30503929
注意: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
描述: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
详述: VHS format.

摘要:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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